– Updated August, 2018
Energy SA is committed to providing you with the best possible customer service experience. Energy SA is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Energy SA customer support features you are required to submit personally identifiable information. This may include but is not limited to your name, phone number, email address, home address and electricity usage or billing data.
This site uses Google Analytics to provide a better experience to its users, by aggregating data that helps us to provide more relevant advertising and content. Google Analytics will associate the visitation information it collects from this site with Google information from accounts of signed-in users who have consented to this association for the purpose of ads personalization. This Google information may include end user location, search history, YouTube history, and data from sites that partner with Google—and is used to provide aggregated and anonymized insights into users’ cross device behaviours, in order to provide more relevant information to users. Google users may access and / or delete their data via My Activity.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions, quoting and installation of products and services or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Energy SA takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Energy SA reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Call: 1300 885 359
3 Godfrey Street,
South Australia, 5047